For orders delivered within the UK, a VAT invoice is available on request. Email support@makydo.com with your order number, and include your company name and VAT number if you need them shown. We'll send the invoice within 4 working days.

For orders delivered outside the UK, UK VAT is not charged. Orders delivered to the USA are shipped with import duties and customs charges prepaid by MAKYDO. Orders delivered to the EU are shipped with import duties and import VAT prepaid. There will be no additional import or customs charges upon delivery. For other destinations, import charges may apply on arrival — see Duties and taxes

Yes, you can change or cancel your order at no cost at any time before it is dispatched. Orders are usually dispatched on the next working day, so please email support@makydo.com with your order number as soon as possible. Once your order has been dispatched, you will receive an email with your tracking details, and the order can no longer be changed or cancelled. You can still return your order after delivery under our returns policy

 Yes, provided your order has not yet been dispatched. Email support@makydo.com with your order number and the new address. For security, we may need to verify the change before updating it. Once the order is in transit, the address cannot be changed.

Yes. You can enter a delivery address that differs from your billing address, subject to our usual delivery and security checks. The price and applicable taxes are based on the delivery destination, not the billing address.

Yes. We will send an order confirmation to the email address provided at checkout shortly after your order is placed. If you do not receive it, please check your junk or spam folder. If it is still missing, contact support@makydo.com so we can check the order for you.

The warranty does not cover faults or damage caused by repairs, servicing, battery replacement or modifications carried out incorrectly or by an unsuitable third party. Third-party work does not automatically exclude an unrelated manufacturing defect or affect your statutory rights.

During the two-year warranty period, please contact MAKYDO before arranging any work. If a battery needs replacing, we recommend using a qualified watchmaker who can reseal the watch correctly and test its water resistance where appropriate.

Adjusting the bracelet by adding or removing links, or changing a quick-release strap correctly, does not affect the warranty. Any damage caused during adjustment or strap replacement is not covered.

Email support@makydo.com with:

• Your order number or proof of purchase
• The watch model and serial number (if applicable)
• A description of the issue
• Clear photographs or a short video showing the problem, where possible

Please do not send the watch until we have reviewed the information and confirmed the next steps.

We will review the information provided and aim to respond by email within three working days. If the watch needs to be inspected, we will provide instructions for returning it to our UK warehouse.

Where the claim reasonably appears to fall within the warranty, MAKYDO will arrange and cover the reasonable cost of return shipping. Once the watch arrives, our team will inspect it and confirm whether the issue is covered before carrying out any work.

We aim to complete covered repairs within 14 working days of inspection. More complex repairs or replacement-part requirements may take longer, but we will keep you updated. Repaired or replacement watches covered by the warranty will be returned to you at no additional charge.

The movement used varies by collection and model. MAKYDO watches use established Japanese movements that can generally be serviced by a qualified independent watchmaker.

If you need assistance after the warranty ends, email support@makydo.com with your order number and watch model. We can provide the relevant movement and specification details to help your watchmaker assess the work required.

 The courier will usually leave a card or send a notification with options to rearrange delivery or collect your parcel from a local depot or post office. The options depend on the courier and your location, so please follow the instructions provided. Parcels that are not collected within the courier's holding period are returned to MAKYDO. If this happens, please email support@makydo.com and we'll arrange the next steps.

 First, check your tracking link for the latest update. International orders in particular may take longer while clearing customs. If your tracking hasn't updated for more than 5 working days, or it shows your order as delivered but you haven't received it, please check with neighbours or your building reception. Then email support@makydo.com with your order number. As every shipment is insured, we will investigate with the courier and make sure the matter is resolved.

MAKYDO ships with trusted couriers including DHL Express, FedEx and Royal Mail. Depending on your destination, we may also use partners such as DPD or Parcelforce. For some international orders sent with Royal Mail, the final delivery is made by the local postal service in your country, for example PostNL in the Netherlands.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Your order is shipped in a MAKYDO box, designed to protect your watch on its journey and to arrive in perfect condition.

A signature may be required depending on the courier, delivery service and destination. Your tracking information will provide the relevant delivery details. If no one is available, the courier will normally provide instructions for rearranging delivery or collecting the parcel.

In-person collection is not available. All MAKYDO orders are delivered by courier.

Yes. Simply enter the recipient’s address as the delivery address at checkout, subject to our usual delivery and security checks. We do not include a retail receipt inside the parcel. However, international shipments require customs documentation, which may display the declared value. To request gift wrapping, leave a note in the order-notes section at checkout. We will accommodate the request where possible.

We do not process direct exchanges. The fastest way to receive another model is to return your original order for a refund or store credit and place a new order for the watch you prefer. This allows the new order to be dispatched without waiting for the original watch to reach us.

Yes. Let us know when requesting your return if you would prefer store credit. Once the return has been received, inspected and approved, we will issue store credit for the eligible value of the return after any applicable return costs or deductions.

Once your return arrives, we will inspect it and let you know whether the refund has been approved. Approved refunds are processed within 3–5 working days to the original payment method. Your bank or payment provider may take additional time to display the funds.

If you paid using Klarna or Shop Pay Instalments, the refund will be sent to the relevant provider, which will update your payment plan.

Where required under applicable consumer law, we will refund the cost of the least expensive standard delivery option offered for your order. Any additional amount paid for express or premium delivery is not refundable.

For returns made under MAKYDO’s extended 30-day policy outside the statutory cancellation period, original delivery charges are not refundable unless the return results from a fault or an error by MAKYDO.

Please inspect your order when it arrives. If you notice visible delivery damage or receive an incorrect item, contact support@makydo.com within 48 hours where possible. Include your order number and clear photographs or videos showing the issue and the packaging.

If you discover a fault after 48 hours, please still contact us. We will assess the issue and arrange an appropriate resolution in accordance with the MAKYDO warranty and your statutory rights. When the product is confirmed as damaged, faulty or incorrect, MAKYDO will cover the return cost.

Yes, provided it meets our return conditions. Please contact us with the original order number so that we can verify the purchase.

Refunds are normally issued to the original payment method and will therefore go to the person who placed the order. Store credit may be available instead, subject to verification.