Shipping Policy

This Shipping Policy explains how orders placed through makydo.com are processed and delivered. It covers delivery times, costs, tracking, customs charges and what to do if something goes wrong.

Order Processing and Dispatch

All orders are dispatched from our warehouse in the United Kingdom.

We aim to dispatch orders by the end of the next working day after order confirmation. Orders placed at weekends or on UK public holidays will begin processing on the next working day.

During particularly busy periods, when additional security checks are needed, or in circumstances outside our reasonable control, dispatch may take slightly longer. If there is a significant delay, we will contact you.

Cancelling Before Dispatch

If you would like to cancel your order, contact support@makydo.com as soon as possible with your order number.

If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.

If your order has already been dispatched, it cannot be stopped in transit. Once it arrives, you can return it under our Returns Policy.

Delivery Times

Estimated delivery times after dispatch are:

  • United Kingdom, Standard Delivery: 2–3 working days

  • United Kingdom, Express Delivery: 1–2 working days

  • International Delivery: 5–7 working days

These are estimates, not guaranteed delivery dates. International orders must pass through customs clearance in the destination country, which can add time. Customs inspections, local delivery arrangements, severe weather, public holidays and carrier disruption may also occasionally affect delivery.

Shipping Costs

  • United Kingdom, Standard Delivery: Complimentary

  • United Kingdom, Express Delivery: £5

  • International Delivery: Calculated at checkout based on your delivery address

The available services and their costs are always shown at checkout before you place your order.

Insurance

Every MAKYDO watch is fully insured while in transit, from the moment it leaves our warehouse until it is delivered to you. Insurance is included in the shipping cost, and you do not need to arrange any additional cover.

Delivery Partners

We choose the delivery service best suited to the destination, parcel value and product ordered. Our delivery partners include DHL Express, FedEx and Royal Mail, and may also include DPD, Parcelforce and their authorised local partners. For some international deliveries, the final stage is completed by a trusted local carrier in your country.

The carrier used may occasionally differ from the one shown at checkout if another service is more suitable or reliable for your delivery.

Customs Duties and Taxes

  • United Kingdom

Prices for UK orders include UK VAT. There are no additional import duties or customs charges.

  • United States

Orders to the United States are shipped on a Delivered Duty Paid basis. Applicable import duties and customs clearance charges are included in the price shown at checkout and handled by MAKYDO.

MAKYDO does not collect US state or local sales tax. Any state or local sales or use tax that may apply remains the customer's responsibility.

  • European Union

Orders to European Union member states are shipped on a Delivered Duty Paid basis. The price shown at checkout includes import VAT, duties and customs clearance charges, all handled by MAKYDO.

You should not be asked to pay these charges on delivery. If a carrier asks you for an import payment, please contact support@makydo.com before paying so that we can investigate.

  • Rest of the World

Unless your checkout or order confirmation states otherwise, orders delivered outside the United Kingdom, United States and European Union are shipped without duties and taxes prepaid. International prices do not include UK VAT.

The recipient is responsible for any:

  • Import duties or customs charges;

  • Local taxes;

  • Customs clearance charges; and

  • Carrier administration or handling fees.

These charges are set by the destination country and are not controlled by MAKYDO. We recommend checking with your local customs authority before ordering. Unpaid import charges may result in your parcel being delayed, refused, abandoned or returned to MAKYDO.

VAT Invoices

Order confirmation emails are not VAT invoices. If you require a VAT invoice for a UK order, contact support@makydo.com with your order details and we will provide one.

Tracking

Once your order is dispatched, we will send a shipping confirmation email with tracking information. Tracking may take up to 48 hours to appear in the carrier's system.

All watches and higher-value items are sent using a tracked and insured service. Certain low-value items, such as individual bracelet links or small replacement parts, may be sent by standard letter post without tracking.

Delivery Addresses

Please ensure that your delivery address, postcode and contact details are complete and accurate before placing your order.

If you notice an error, contact us immediately. We will amend the address wherever possible, but we cannot guarantee changes once an order has entered processing or been dispatched.

We cannot deliver watches or other tracked parcels to PO boxes. A complete physical delivery address is required.

Delivery Attempts and Collection

Some deliveries may require a signature or other confirmation of receipt.

If nobody is available to accept your parcel, the carrier may attempt delivery again, leave instructions for rearranging delivery, deliver to an authorised collection point, or hold the parcel for collection for a limited period. Please follow the carrier's instructions to collect or rearrange delivery within the stated timeframe.

MAKYDO remains responsible for your parcel until it has been delivered to you, or to a person or location you have authorised to receive it.

Customs Requests

International carriers or customs authorities may occasionally ask the recipient for identification, tax information or other documents before releasing a shipment. Please provide any reasonably required information promptly.

MAKYDO will supply the relevant commercial documentation and help wherever we can. Delays caused by customs inspections or information requests may be outside our direct control.

Lost or Delayed Parcels

If your tracking has not updated for an extended period, or you believe your parcel may be lost, please contact us. We recommend doing so within 14 days of the estimated delivery date, which helps us raise an investigation within the carrier's claim period. This does not affect your statutory rights.

You won't need to deal with the carrier yourself; we will handle the investigation and keep you informed. If the parcel is confirmed lost, we will send a replacement or issue a full refund, including delivery charges.

Damaged Parcels, Missing or Incorrect Items

Every MAKYDO order is carefully and securely packed before dispatch.

If your parcel arrives visibly damaged, an item is missing, or you receive an incorrect product, please contact support@makydo.com within 48 hours of delivery where possible. Include:

  • Your order number;

  • A description of the issue;

  • Photographs of the outer packaging and shipping label; and

  • Photographs or video of the product.

Please keep the product and all packaging while we investigate. If you notice a problem after 48 hours, please still contact us. The 48-hour period helps us raise transit claims promptly and does not limit your statutory rights.

Where damage, a missing item or an incorrect product is confirmed, we will arrange a replacement, the missing item or a full refund at no cost to you. For full details, please see the faulty and damaged items section of our Returns Policy.

Refused, Unclaimed or Undeliverable Parcels

If a parcel is refused, left unclaimed, cannot be delivered because of an incorrect address, or is returned because required import charges were not paid, it will be returned to our UK warehouse. Once it has been received and inspected, we will refund you, including the cost of standard delivery, less any applicable deductions:

  • United Kingdom: No deduction for refused or unclaimed parcels.

  • United States and European Union: An amount equal to the shipping charge paid on your original order, in line with our Returns Policy.

  • Rest of the World: The actual return shipping cost and any import charges incurred by MAKYDO.

  • Incorrect or incomplete address, any destination: Any redelivery, redirection or return costs caused by the address error.

No deductions will be made where the parcel was refused because MAKYDO sent an incorrect item, or because the product was confirmed as faulty or damaged.

Returns

For information about change-of-mind returns, faulty products and international return arrangements, please see our Returns Policy.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

Contact Us

If you have any questions about shipping or need help with an order, contact our Customer Care team at support@makydo.com, or use the chat assistant on our website.

At MAKYDO, every watch is prepared and dispatched with care, and we are here to support you from checkout to delivery.

MAKYDO is a trading name of Fazlani Trading Ltd, registered in England & Wales (company no. 12214349).

Last updated: 03 October 2026