Shipping policy

 

Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed through our online store. Please read it carefully to understand our practices and your rights as a customer.

1. General Shipping Information

• Dispatch Location: All orders are dispatched from our warehouse located in the United Kingdom.

• Shipping Partners: We reserve the right to choose the shipping partner(s) best suited for the delivery of your order based on the destination. Our partners may include but are not limited to Royal Mail, DHL, FedEx, UPS, Parcelforce.

• Processing Time: Orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

• Domestic Shipping (United Kingdom):

  • Standard and express delivery options are available.

  • Estimated delivery time for standard shipping is 2-5 business days.

  • Estimated delivery time for express shipping is 1-2 business days.

• International Shipping:

  • We ship to most countries worldwide. However, some restrictions may apply depending on local import/export regulations.

  • Delivery times vary by destination and shipping method selected at checkout. Typically, international deliveries take 5-15 business days.

  • The customer is liable to pay any duty/taxes/customs/administration fee as per country regulations. Kindly check with your corresponding country's customs office to determine what these additional costs will be prior to placing your order.

• United States

  • Orders shipped to the U.S. now include all import duties and customs fees in the displayed price. Customers may still be responsible for applicable state or local sales taxes, which are calculated and shown at checkout.

• European Union

  • Orders shipped to the European Union (27 countries) include all import duties and customs fees in the displayed price. Customers may still be responsible for applicable  local sales taxes.

3. Shipping Costs

• To calculate shipping cost, use the shipping calculator available at the cart page

• Free standard shipping is available for all orders with a delivery address within the United Kingdom.

• U.S. orders will display final landed cost pricing (excluding state/local taxes) for full transparency.
• European Union (27 countries) orders will display final landed cost pricing (excluding state/local taxes) for full transparency.

• Any additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

4. Tracking Information

• Once your order is dispatched, you will receive a shipping confirmation email. Orders containing watches and higher-value items are sent with full tracking. Low-value accessories such as bracelet links may be dispatched without tracking via standard letter post.

• Tracking updates depend on the carrier and may take up to 48 hours to reflect on the tracking system.

5. Delivery Issues

• Missed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for re-delivery or collection.
• Lost Packages: If you believe your parcel is lost, please contact us as soon as possible and preferably within 14 days of the estimated delivery date. This allows us to raise an investigation with the courier within their claim window.
• Missing / Wrong items: If you receive an incorrect item or part of your order is missing, please contact us as soon as possible, preferably within 14 days of delivery, so we can investigate and resolve the issue quickly.
• Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
• Rejected Deliveries: If a customer refuses or rejects delivery without prior agreement from MAKYDO, the parcel may be returned to our UK warehouse. Any return shipping charges, courier fees, customs charges, or administration costs charged to MAKYDO may be deducted from the refund, unless the refusal was due to our error or a confirmed fault.

6. Customs and Import Duties

• United Kingdom: VAT is included in all prices, and no additional duties apply.

• United States: Import duties and customs fees are included in our prices. (Excluding state and federal sales taxes, if any)

• European Union: Import duties and customs fees are included in our prices. (Excluding local taxes, if any)

• Rest of the World: Customers are responsible for all customs duties, taxes, and import fees required by their country.

7. Packaging 

• All orders are carefully packed to ensure the safe delivery of your watch. We use eco-friendly packaging materials whenever possible.

• If your package arrives damaged, please contact us immediately with photographic evidence so we can assist you.

8. Exceptions and Delays

• Force Majeure: We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, strikes, or carrier disruptions.

• Customs inspections or courier delays may occasionally affect delivery times. These are outside our control.

• Peak Seasons: During holiday seasons or promotional periods, processing and shipping times may be longer than usual.

9. Returns and Exchanges

• For information on returning or exchanging an item, please refer to our Returns Policy.

We are committed to ensuring a smooth and reliable shipping experience for our customers. Thank you for choosing us for your watch purchases. If you have any questions or concerns about our Shipping Policy, please contact our customer service team:

• Email: info@makydo.com

• Whatsapp: 07706703355