Returns, Exchanges & Refunds Policy

We want you to feel completely confident when choosing a MAKYDO watch. If your purchase is not quite right, you may request a return within 30 calendar days of receiving your order.

This policy applies to purchases made directly through makydo.com and does not affect your statutory consumer rights.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

Once your return has been authorised, please send it within the timeframe provided in your return instructions, normally within 14 days.

How to Request a Return

You can request a return:

  • Through the Orders section of your MAKYDO account; or

  • By emailing support@makydo.com with your order number and reason for return.

We will review your request and provide the correct return instructions. Please wait for these instructions before sending your watch.

Returns sent without contacting us first may take longer to process and may be returned if we cannot identify the order or process the parcel safely. This does not affect your statutory rights.

Return Conditions

To receive a full refund under our 30-day returns policy, your watch must be returned in the same condition in which you received it:

  • Unworn and unused, apart from reasonable inspection or trying on;

  • With protective films, foils and tags intact wherever possible;

  • With its original presentation box and packaging;

  • With all supplied straps, accessories, spare links, tools, manuals, warranty documents and other components; and

  • Accompanied by the order number or valid proof of purchase.

You may inspect and try on the watch as you reasonably would in a shop.

Bracelet sizing. Resizing the bracelet goes beyond what is needed to inspect the watch.

  • Within the 14-day statutory period, a resized watch can still be returned, provided all removed links, screws and components are included. We may reduce the refund to reflect any genuine loss in value.

  • During the extended period (days 15 to 30), change-of-mind returns cannot be accepted if the bracelet has been resized.

Returns That Do Not Meet These Conditions

Every return is inspected when it reaches our warehouse. If the watch shows signs of wear, damage, alteration, missing components or handling beyond what was reasonably necessary to inspect it, we may reduce the refund to reflect the resulting loss in value.

During the extended period (days 15 to 30), a change-of-mind return that does not meet these conditions may not qualify for a refund. If we cannot accept a return, we will contact you before sending the watch back, and you may be responsible for the cost of returning it to you.

Any deduction or refusal will be assessed fairly and will not affect your statutory consumer rights.

Return Shipping

  • United Kingdom

Returns from within the United Kingdom are free when arranged through MAKYDO. Once your return is authorised, we will send you a prepaid, tracked and insured return label with packing instructions.

We strongly recommend using the MAKYDO label, as it ensures your watch is insured for its full value in transit. Please keep your proof of postage and tracking information until your return has been received and processed.

  • United States and European Union

Orders to the United States and European Union are shipped with duties and customs charges prepaid. All returns from these destinations must be arranged through MAKYDO, so that customs clearance is handled correctly. Please do not arrange return shipping independently.

For change-of-mind returns, MAKYDO will provide a tracked and insured return label and customs instructions. The cost of the return label is equal to the shipping charge paid on your original order, and it will be deducted from your refund or store credit. Your refund will otherwise include the full amount you paid, including the prepaid duties and taxes.

  • Rest of the World

For most destinations, MAKYDO can arrange a tracked and insured return through one of our shipping partners. We will confirm the cost before issuing the label, and the agreed amount will be deducted from your refund or store credit. This service depends on courier coverage at your collection address.

Where MAKYDO cannot arrange the return, you will be responsible for:

    • Return shipping costs;

    • Appropriate tracking and insurance;

    • Correctly declaring the parcel as returned goods; and

    • Any associated duties, taxes or customs charges.

Please contact us before arranging an international return. Incorrect customs documentation may result in additional charges or delays for which MAKYDO cannot accept responsibility. Import duties or taxes you paid directly to a courier or local authority may not be refundable by MAKYDO; you may need to contact the courier or authority to recover them.

Faulty, Damaged, Incorrect or Incomplete Orders

This section applies to orders delivered to any destination.

Please inspect your order when it arrives. If you notice delivery damage, receive an incorrect item, or find something missing, contact support@makydo.com within 48 hours where possible, including:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos of the watch; and

  • Photographs of the packaging, if the parcel arrived damaged.

If you discover a fault after 48 hours, please still contact us. The 48-hour period helps us raise transit issues promptly and does not limit your statutory rights or the MAKYDO warranty. We may ask for further photographs, videos or information to assess the issue.

Where a watch is confirmed as faulty, damaged, incorrect, incomplete or not as described, MAKYDO will take full responsibility. We will arrange and cover any return shipping, customs documentation and clearance, and provide a repair, replacement, missing-item shipment or refund as appropriate. Refunds in these cases include everything you paid, including original delivery charges and any prepaid duties and taxes.

These rights apply regardless of whether the bracelet has been sized.

If a fault develops after the 30-day return period, it may be covered by the MAKYDO warranty (two years on watches, including bracelet and links, and one year on accessories) or by your statutory consumer rights.

International Returns Arranged by MAKYDO

For most destinations, MAKYDO can arrange a return using one of our shipping partners.

We will confirm the return shipping cost before arranging the collection or issuing the label. Once agreed, this amount will be deducted from your refund or store credit.

Using our shipping partner can simplify the return and customs process, particularly where the original order was delivered with duties prepaid. This service is subject to courier coverage and availability at the collection address.

Exchanges

We do not process direct exchanges.

The fastest way to receive another model or colour is to return your original order for a refund or store credit and place a new order separately. This allows the new order to be dispatched without waiting for the original watch to reach our warehouse.

If you received a faulty, damaged or incorrect item, please contact us so that we can arrange the most appropriate resolution.

Store Credit

You may request store credit instead of a refund when submitting your return request.

Once the return has been received, inspected and approved, we will issue store credit for the eligible value of the return after any agreed return shipping costs or applicable deductions.

Store credit cannot normally be exchanged for cash after it has been issued.

Gift Returns

Gifts may be returned provided they meet the conditions of this policy.

Please contact us with the original order number so that we can verify the purchase. Refunds are normally issued to the original payment method and will therefore be returned to the person who placed the order.

Store credit may be available to the gift recipient instead, subject to order and identity verification.

Refund Processing

Once your return reaches our warehouse, we will inspect it and notify you of the outcome.

Approved refunds are normally processed within 3–5 working days and issued to the original payment method. Where statutory cancellation rights apply, refunds will be issued within the legally required timeframe.

Your bank, card issuer or payment provider may require additional time to display the funds after we have processed the refund.

If you paid using Klarna or Shop Pay Instalments, the refund will be sent to the relevant payment provider. The provider will then update your payment schedule or arrange any amount due back to you.

Original Delivery Charges

Where required under applicable consumer law, we will refund the cost of the least expensive standard delivery option offered for your order.

If you selected express, expedited or another premium delivery service, any amount paid above the standard delivery cost will not be refunded.

For returns made under MAKYDO’s extended 30-day policy but outside the applicable statutory cancellation period, the original delivery charge is non-refundable unless the return results from a fault, damage or an error by MAKYDO.

Return Address

All authorised returns should be sent to:

MAKYDO – Returns
Unit L 53 C, Ground Floor
North Woolwich Road
Expressway
London E16 2AA
United Kingdom

Please do not send your watch until you have received the correct return instructions.

The watch should be placed in its original presentation packaging and packed securely inside a suitable protective outer box. Please do not attach shipping labels directly to the watch presentation box.

Need Help?

If you have any questions about a return, refund or the condition of your watch, contact our Customer Care team at support@makydo.com, or use the chat assistant on our website before sending anything back.

At MAKYDO, considered design and dependable customer care go hand in hand. Every concern will be reviewed carefully, fairly and with the aim of finding the right resolution.

MAKYDO is a trading name of Fazlani Trading Ltd, registered in England & Wales (company no. 12214349)

Last updated: 03 October 2026