MAKYDO Warranty

Made to be worn. Backed for two years.

Every MAKYDO watch is created with care and made for lasting enjoyment. That is why each one comes with a two-year limited warranty against manufacturing defects.

There is nothing to register and nothing to fill in. Your warranty is linked to your order automatically and begins on the date your watch is delivered.

Warranty Period

Your MAKYDO watch is covered for two years from the date your order is delivered. Accessories supplied separately, such as additional straps and tools, are covered for one year.

The warranty applies to new and genuine MAKYDO watches and accessories purchased through makydo.com or an official MAKYDO sales channel, wherever in the world the watch is used.

Your order confirmation email serves as your proof of purchase, so please keep it safe. If you can't find it, contact us with your name and order details and we will locate your order.

If a fault appears within 30 days of delivery, you may also be able to return the watch for a refund under our Returns Policy.

Who Provides This Warranty

This warranty is provided by:

MAKYDO (Fazlani Trading Ltd)
 Unit L 53 C, Ground Floor
 North Woolwich Road
 Expressway
 London E16 2AA
 United Kingdom

Please do not send a watch to this address without contacting us first.

What the Warranty Covers

The warranty covers manufacturing defects affecting the proper operation or construction of the watch, including eligible defects relating to:

  • The movement, whether mechanical or quartz;

  • The dial, hands and internal components;

  • The watch case;

  • The crown and its operating mechanism;

  • The water-resistant seals and gaskets, where a defect arises from manufacture or assembly;

  • The bracelet, links or clasp; and

  • The correct assembly of the watch.

If your claim is accepted, MAKYDO will, at no charge to you:

  • Repair the watch;

  • Replace the affected component; or

  • Replace the watch with the same model, or a comparable model where the original is unavailable.

The appropriate resolution will depend on the nature of the fault, the condition of the watch and the availability of parts or products.

What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear, ageing or cosmetic changes resulting from regular use;

  • Scratches, dents, chips, marks or other accidental damage to the case, crystal, bezel, bracelet, clasp or crown;

  • Wear, discolouration or deterioration of plating, coatings, finishes or decorative elements;

  • Normal wear or deterioration of leather, rubber, fabric or other straps;

  • Normal battery depletion in quartz watches;

  • Damage caused by accidents, impact, crushing, dropping, misuse, neglect or improper handling;

  • Damage caused by bracelet adjustment, strap replacement, or the loss of screws, pins, links or other removable components;

  • Damage caused by repairs, modifications, alterations or servicing carried out by a third party during the warranty period without our agreement, other than battery replacement as explained under Quartz Battery Replacement below;

  • Damage caused by not following the product instructions or care guidance;

  • Theft, loss, or damage caused by events outside MAKYDO's reasonable control; or

  • Minor variations in colour, texture, finishing or appearance that are part of the materials or manufacturing process and do not affect the proper operation of the watch.

Transferring Your Warranty

If your MAKYDO watch was received as a gift or has changed owners, the remaining warranty period can be transferred to the new owner. Please contact us before making a claim so that we can verify the original purchase and record the new owner's details.

Water Resistance

Water resistance applies only to the rating specified for your watch and depends on the watch being used correctly and kept in good condition.

The warranty does not cover water or moisture damage resulting from:

  • Use beyond the watch's stated water-resistance rating;

  • Operating the crown or any pushers while the watch is wet or submerged;

  • Not securing the crown correctly, where applicable;

  • Exposure to hot water, steam, saunas or sudden temperature changes;

  • Impact or accidental damage to the case, crown, crystal, seals or gaskets; or

  • The case not being correctly resealed after it has been opened, including for a battery change.

Water-resistant seals naturally age over time. We recommend having water resistance checked after any significant impact, after a battery change, after any repair, or whenever the case has been opened.

Water ingress caused by a seal or gasket that was defective from manufacture or assembly is covered.

Quartz Battery Replacement

If your quartz watch needs a new battery during the warranty period, you are welcome to have it replaced by a qualified watchmaker or jeweller locally. A battery change will not, by itself, affect your warranty.

Please ask for the correct battery type to be used, and for the case to be resealed and its water resistance tested afterwards. Damage caused during the battery change, or water ingress resulting from the case not being correctly resealed, is not covered.

Accuracy and Power Reserve

Every watch movement keeps time within a natural range of accuracy.

Mechanical watches may gain or lose a few seconds each day. Their accuracy and power reserve vary with wearing habits, activity, position, temperature and how fully the watch is wound. Quartz watches are highly accurate, but they may still drift slightly over time and with changes in temperature.

Small daily variations of this kind are a normal characteristic of watch movements and are not considered a manufacturing defect. If your watch is gaining or losing time noticeably, please contact us and we will be happy to look into it.

Bracelet and Strap Adjustments

MAKYDO does not offer a bracelet sizing service. We recommend that sizing is carried out by an experienced jeweller or watchmaker using the correct tools.

Adjusting the bracelet does not, by itself, affect your warranty. However, damage or missing components resulting from sizing, link removal, screw or pin installation, or strap replacement are not covered. Please keep all removed links, screws and pins in a safe place.

Making a Warranty Claim

If you believe your watch has developed a manufacturing fault, please contact our Customer Care team at support@makydo.com, or use the chat assistant on our website, before sending anything to us.

Please provide:

  • Your full name;

  • Your order number or other proof of purchase;

  • The watch model;

  • A clear description of the issue; and

  • Clear photographs or a short video showing the problem, where possible.

We may first offer troubleshooting guidance or ask for further information. If the watch needs to be inspected, we will explain the next steps and provide return instructions. Watches sent without contacting us first may take longer to process.

Inspection and Assessment

All warranty claims are subject to inspection and assessment by MAKYDO or an appointed specialist.

If your claim is accepted, we will provide a tracked and insured shipping label, carry out the approved repair or replacement, and return the watch to you at no cost.

If the issue is not covered, we will explain our findings and the reasons. The cost of returning the watch to you will be confirmed in advance and is payable by the customer before it is sent back.

International customers must follow the shipping and customs instructions provided by our Customer Care team. MAKYDO cannot accept responsibility for duties, taxes or charges resulting from incorrect customs declarations, or from a shipment arranged without our instructions.

Repairs and Replacement Parts

Repairs may use new or professionally reconditioned components of equivalent function and quality. Where an identical part, colour or model is no longer available, we may offer a suitable equivalent.

A repaired or replacement watch is covered for the remainder of the original warranty period. Repairs and replacements under this warranty do not reduce your statutory rights.

Caring for Your Watch Beyond the Warranty

A well-made watch is designed to be enjoyed for many years. Once your warranty period has ended, or for any work not covered by the warranty, your MAKYDO watch can be serviced by any experienced independent watchmaker you trust, so expert care is never far away.

If you would like guidance on what your watch may need, our Customer Care team is always happy to advise.

Contact Customer Care

If something does not feel right with your MAKYDO watch, contact us at support@makydo.com or through the chat assistant on our website. Our Customer Care team will take the time to understand the issue and guide you through the options available.

At MAKYDO, thoughtful design is only part of the experience. We believe the care that follows your purchase should be just as considered.

MAKYDO is a trading name of Fazlani Trading Ltd, registered in England & Wales (company no. 12214349).

Last updated: 03 October 2026